Returns & Exchange Policy
Thank you for shopping at Octobers Very Own online store. We want you to be fully satisfied with your purchase. This Return and Exchange Policy explains the terms and conditions related to returns and exchanges of products purchased from our online store. By placing an order, you agree to comply with the following guidelines. Please read them carefully.
Definitions: In this policy, the terms “Client,” “You,” and “Your” refer to the user accessing the Octobers Very Own website and complying with the terms and conditions. The terms “The Company,” “Ourselves,” “We,” “Our,” and “Us” refer to Octobers Very Own website. The terms “Party,” “Parties,” or “Us” refer to both the Client and ourselves. All terms mentioned are interchangeable and refer to the offer, acceptance, and consideration of payment necessary to undertake the process of providing assistance to the Client for meeting their needs in accordance with our jurisdiction.
Inspection on receipt
Upon receiving your shipment, we strongly recommend the following actions:
- Verify that you have received the correct products.
- Carefully inspect the contents for any physical defects or shipping damage.
- Report any damaged merchandise within 24 hours of the delivery date and time to be eligible for a replacement.
Remember that there may be a slight difference between Web Mockup and Product you receive. Product Description and size guideline is mentioned on the website. Read it carefully before ordering.
Return and Exchange Criteria
We do not accept returns/exchange for choice issues related to size, color, design, product type or used products. Select you’re your product carefully in consideration with all the choice criteria; once you have selected a product and now you do not like it or it does not fit you, we encourage you for a new order
2.1 Eligibility: You may be eligible for a return only if you meet the following criteria:
- You have received a defective, damaged, or incorrect item.
- You comply with all the conditions mentioned in this policy.
If you need to exchange it for the same item, contact our support team
2.2 Non-Returnable Items
The following items are generally non-returnable, unless they are defective or damaged upon receipt:
- Items that have been used, washed, or altered.
- Items without their original packaging, tags, or accessories.
- Limited edition or special promotional items.
- Customized or personalized items.
Return and Exchange Process
3.1 Contact Us: To initiate an eligible return or exchange, please contact our customer support team at support@drakestuff.com within 24 hours of receiving your order. Provide your order details, a clear description of the issue, and any supporting evidence, such as photographs of the defective or damaged item.
3.2 Return Authorization: Our customer support team will guide you through the return or exchange process and provide you with a Return Authorization (RA) number, if applicable. Please do not return any items without obtaining an RA number.
3.4 Return Shipping: For eligible returns or exchanges due to defects, damages, or incorrect items, we will provide a prepaid shipping label or arrange for the pickup of the return package. Please follow the instructions provided by our customer support team.
3.5 Return claim approval:
The concerned team will inspect the returned items for return claim approval. You should comply with the following parameters for return claim approval. Failure to do so may result in the cancellation of the return or exchange request.
- Returned items must be in original condition including the original packaging, tags, and accessories, if applicable.
- Returned items must be securely packaged to prevent damage during transit.
- Returned items must be reached to us within 15 days of the delivery.
- Returned consignment must accompany original invoice along with your name, address, and order ID#.
3.6 Return claim Processing
Once your return claim is found genuine and approved, the support team will notify you that
- We have received your returned item.
- The returned claim is approved or rejected with reasons.
- If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
*Customers are responsible for return postage. Original shipping charges, customs fees, and import taxes are non-refundable.
Contact Us
If you have any questions or concerns regarding our Return and Exchange Policy, please contact us at support@drakestuff.com. Our customer support team will be happy to assist you and provide any necessary information.